Explore Our Documentation
Browse our support resources, FAQs, and guides.
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User Guide
- Contacts
- Importing Contacts using .csv or .xlsx file
- Creating Contacts Manually
- Create and Manage Contacts Groups
- Adding Contacts to a Group
- Contacts & Campaign Settings
- Sending MMS
- Email to SMS
- Inbound SMS
- Two way SMS - Enabling Replies
- SMS Chat
- SMS Chat - Filter inbound to Virtual Number
- Inbound SMS Notifications - SMS Chat
- Inbound SMS Notifications - Email
- Integrations
- Microsoft Entra ID/Azure Active Directory Tenant ID Submissi...
- HubSpot
- ActiveCampaign
- Integrate SMS in L J Hooker MOVE
- 3CX
- Okta SSO
- Microsoft Excel
- Microsoft Outlook
- Microsoft Outlook - Get Add-ins not appearing or greyed out
- Microsoft Teams
- Slack
- Zapier
- Edgility Azure SSO Configuration
- VoIPline Telecome
- Microsoft Power Automate
- Legislation
- Spam and Opt out Resources
- Changes to Sender ID Legislation in Australia
- Mobile Marketing Legislation - Australia
- Mobile Marketing Legislation - New Zealand
- Opt outs
- Opt outs
- Reply to Opt Out
- Opt Out Link
- Managing Opt Outs
- Importing Opt Out Numbers
- Enabling Opt Out by Reply
- Reports
- What information is visible in Reports?
- Understanding Delivery Status of an SMS
- Detailed Reports View
- Campaign Reports View
- Virtual Number filtered Report
- Exporting or Downloading Reports
- Sending SMS
- Campaign Delivery Tools - Schedule & Stagger Campaign
- MMS
- Unicode
- Understanding your Sender ID options
- Understanding Delivery Status of an SMS
- Templates
- SMS Length and Message Parts
- SMS Chat
- Sending SMS from your Virtual Number
- Sending SMS to a mobile number
- Sending SMS to a Group
- Sending SMS to a Contact
- Scheduling Messages
- Merge SMS - Import a File with Recipients
- International Sending Parameters
- Enter or Copy and Past Recipient Numbers
- Enabling Opt out by Reply
- Settings
- Profile & Settings - Two Factor
- Profile & Settings - SMS Settings
- Profile & Settings - Contact & Campaign Settings
- Profile & Settings - Notifications
- API Settings
- Email to SMS
- Profile & Settings - Account Details
- Default Sending Country
- API Keys
- Sender IDs
- Adjusting your timezone for scheduled SMS & reports
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Frequently Asked Questions
- Getting Started
- Can I sign up for a trial account?
- I am new to this! Can a human assist me?
- Why can’t I log into my account?
- Can we use our 'Company Name' as a Sender ID?
- What format do my mobile numbers need to be in?
- Does Edgility support international messaging?
- Why can’t SMS recipients respond to messages sent using my ‘...
- SMS Length and Message Parts
- Email to SMS - How to fix 550 5.7.520 Access denied, Your or...
- Accounts and Billing
- How does an Edgility free trial work?
- What pricing & payment options are available?
- What currency options are available?
- Will I receive a tax invoice?
- How do I delete or close my account?
- How do I cancel my Virtual Number?
- Where can I find my subscription package information?
- How many non-included SMS messages did I send?
- When is my payment due?
- How much am I due to pay?
- What are the Edgility bank details?
- Where can I see the balance outstanding on my account?
- I’m having issues printing my invoice
- Who do I contact if I have questions about my invoices?
- Reporting
- How do I download a report of my message logs?
- How far back does reporting go?
- What is the difference between Total Messages, Total Parts a...
- Can I check messages sent to a specific mobile number?
- Spam Compliance
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API Documentation