Frequently Asked Questions
- Email to SMS – How to fix 550 5.7.520 Access denied, Your organization does not allow external forwarding
Getting Started
- Can I sign up for a trial account?
- I am new to this! Can a human assist me?
- Why can’t I log into my account?
- Can we use our ‘Company Name’ as a Sender ID?
- What format do my mobile numbers need to be in?
- Does Edgility support international messaging?
- Why can’t SMS recipients respond to messages sent using my ‘company name’ (Alphanumeric sender ID)?
- SMS Length and Message Parts
- Accounts and Billing
- How does an Edgility free trial work?
- What pricing & payment options are available?
- What currency options are available?
- Will I receive a tax invoice?
- How do I delete or close my account?
- How do I cancel my Virtual Number?
- Where can I find my subscription package information?
- How many non-included SMS messages did I send?
- When is my payment due?
- How much am I due to pay?
- What are the Edgility bank details?
- Where can I see the balance outstanding on my account?
- I’m having issues printing my invoice
- Who do I contact if I have questions about my invoices?
- Reporting
- Spam Compliance
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