Accounts and Billing

Getting Started

Creating a trial account is quick and easy.

1. Visit: https://app.messageport.com.au/register
2. Complete the registration process.
3. Log in and start exploring the platform immediately.

As part of your trial, you’ll receive a number of complimentary SMS credits so you can test messaging functionality and evaluate the platform in a real-world environment.

What’s Included in the Trial?

Your trial account provides access to:

• The full Edgility SMS platform
• SMS sending and contact management features
• Available integrations
• User management functionality
• Reporting and account administration tools

Unlike many trial accounts, functionality is not restricted. You’ll be able to explore the platform and its capabilities as they would operate in a live environment.

How Long Does the Trial Last?

Trial accounts remain active for approximately 14 days, giving you time to:

• Test SMS functionality
• Evaluate integrations
• Configure users and permissions
• Assess whether Edgility meets your business requirements

What Happens After the Trial?

At the end of your trial period, you’ll be prompted to select a pricing package to continue using the service.

Current plans and pricing can be viewed at:

Pricing

Once a package has been selected, your trial account can be converted into an active Edgility account.

Which Account Structure Is Right for Me?

Edgility supports several account structures depending on your business needs.

Standard Business Account

Most organisations begin with a single account that can contain:

• Multiple users
• Individual user permissions
• Shared contacts and messaging resources
• Centralised administration

This option is ideal for businesses that want multiple staff members accessing the same SMS account.

Client-Level Accounts

Businesses managing messaging for multiple clients can be configured at a client level.

This allows you to:

• Create multiple client accounts
• Manage separate users and permissions for each client
• Maintain separation between different organisations or departments

Reseller Accounts

For larger partners and service providers, reseller accounts are available.

Reseller accounts provide a higher-level management structure, allowing you to create and manage multiple client accounts beneath your own administration environment.

Need Help Choosing a Plan?

Many customers start with a trial and then discuss their requirements with our team before selecting an account structure.

Whether you need a simple business account, a multi-client environment, or a reseller arrangement, we’re happy to help identify the most suitable option based on your needs.

Is There Any Obligation?

No.

The Edgility free trial is completely obligation-free. There are:

• No setup fees
• No commitment to continue
• No requirement to select a paid plan after the trial ends

You can use the trial period to thoroughly evaluate the platform and decide whether Edgility is the right solution for your organisation.

Edgility offers a range of flexible pricing plans designed to suit businesses of all sizes, from small teams through to large organisations and resellers.

 

Invoices are automatically sent to the billing email address associated with your account, ensuring your accounts team has easy access to billing records.

Accessing Your Invoices

If you’re an Account Administrator, you can also view and download your invoices at any time through the Edgility platform.

To access your invoices:

1. Log in to your Edgility account.
2. Navigate to Customer Lounge from the main menu.
3. Select the Invoices section.

From Customer Lounge, you can:

• View current and past invoices
• Download PDF copies of invoices
• Access billing history
• Review account and payment information

Didn’t Receive Your Invoice?

If you haven’t received your monthly invoice, please check:

• The billing email address on your account is correct
• Your spam or junk mail folder
• That your account administrator has the appropriate permissions to access Customer Lounge

If you still can’t locate your invoice, our support team will be happy to assist.

Please note that Edgility invoices are issued at the beginning of each month for the previous month’s usage and services. As a result, you may receive a final invoice in the month following your account cancellation or suspension if there were charges incurred during your final billing period.

I Only Want to Cancel a Virtual Number

If you no longer require a Virtual Number, you do not need to close your entire Edgility account.

Virtual Numbers can be cancelled individually from within the platform.

To Cancel a Virtual Number

1. Log in to your Edgility account.
2. Navigate to Virtual Numbers.
3. Click the three dots (⋮) next to the Virtual Number you wish to cancel.
4. Select Cancel Subscription.

Once cancelled:

• The Virtual Number will remain active on your account for the remainder of the current calendar month.
• The subscription will not renew into the next billing period.
• The number will automatically be removed from your account at the end of the month.

This option is ideal if you no longer need a specific number but wish to continue using the rest of your Edgility services.

Need Assistance?

If you’re unsure whether you should cancel a Virtual Number or close your entire account, please contact our team at accounts@edgility.com.au and we’ll be happy to help.

Virtual Numbers can be cancelled individually from within the platform.

To Cancel a Virtual Number

1. Log in to your Edgility account.
2. Navigate to Virtual Numbers.
3. Click the three dots (⋮) next to the Virtual Number you wish to cancel.
4. Select Cancel Subscription.

Once cancelled:

• The Virtual Number will remain active on your account for the remainder of the current calendar month.
• The subscription will not renew into the next billing period.
• The number will automatically be removed from your account at the end of the month.

This option is ideal if you no longer need a specific number but wish to continue using the rest of your Edgility services.

Need Assistance?

If you’re unsure whether you should cancel a Virtual Number or close your entire account, please contact our team at accounts@edgility.com.au and we’ll be happy to help.

Option 1: Customer Lounge

The Customer Lounge provides a convenient overview of your account and subscription information.

To access it:

1. Log in to your Edgility account.
2. Select Customer Lounge from the main menu.
3. View your current subscription package and plan inclusions.

Within Customer Lounge, you can also:

• View your current pricing plan and package details
• Check your account balance
• View and download invoices
• Review billing history
• Make secure credit card payments
• Manage other account and billing information

Note: Customer Lounge is only available to users with Account Administrator permissions.

Option 2: Your Edgility Invoice

Your subscription package details can also be found on your monthly Edgility invoice.

Simply:

1. Open any recent Edgility invoice.
2. Locate the Plan Details section.

This section outlines your current subscription package and any associated plan charges.

Need to Change Your Plan?

If you’d like to discuss upgrading, changing, or reviewing your subscription package, please contact the Edgility team. We’ll be happy to help you find the plan that best suits your business requirements.