Frequently Asked Questions

• Email to SMS – How to fix 550 5.7.520 Access denied, Your organization does not allow external forwarding
• Getting Started
  • Can I sign up for a trial account?
  • I am new to this! Can a human assist me?
  • Why can’t I log into my account?
  • Can we use our ‘Company Name’ as a Sender ID?
  • What format do my mobile numbers need to be in?
  • Does Edgility support international messaging?
  • Why can’t SMS recipients respond to messages sent using my ‘company name’ (Alphanumeric sender ID)?
  • SMS Length and Message Parts
• Accounts and Billing
  • How does an Edgility free trial work?
  • What pricing & payment options are available?
  • What currency options are available?
  • Will I receive a tax invoice?
  • How do I delete or close my account?
  • How do I cancel my Virtual Number?
  • Where can I find my subscription package information?
  • How many non-included SMS messages did I send?
  • When is my payment due?
  • How much am I due to pay?
  • What are the Edgility bank details?
  • Where can I see the balance outstanding on my account?
  • I’m having issues printing my invoice
  • Who do I contact if I have questions about my invoices?
• Reporting
  • How do I download a report of my message logs?
  • How far back does reporting go?
  • What is the difference between Total Messages, Total Parts and Total Costs in Overview Report?
  • Can I check messages sent to a specific mobile number?
• Spam Compliance
  • Spam and Opt-out Resources
  • Understanding Opt-outs
  • Avoid Sending Spam