ContactsWith Edgility you have the ability to set up multiple Sender IDs – Alphanumeric and Verified Number.
Things to consider when adding Sender ID’s;
Alphanumeric Sender ID
- Customers cannot reply to message send using an Alphanumeric Sender ID
- Alphanumeric Sender IDs cannot be used when sending SMS to Canada, New Zealand and USA
Verified Number
- Replies to SMS sent using your Own Number will be received on your handset. You will not be able to see replies in your account.
- You will be required to manage opt-outs yourself.
Adding an Alphanumeric Sender ID to your account, go to;
1. Settings > Allowed Sender IDs
2. Enter Your Sender ID into the field – keeping in mind Alphanumeric Sender IDs can only be 11 characters long and cannot contain any spaces or symbols.
3. Click on Verify Number tab.
4. Enter Your Number into the field, and click send code.
5. A verification code will be sent to Your Number, once received enter the Verification Code in the next field
6. Click Verify & Save.
NOTE: In accordance with local legislation, all Alphanumeric Sender IDs are submitted to Edgility for review before they are allocated to your account for sending. Your Sender ID request can take up to 24 hours for approval.
To add a verified number to your account, go to;
1. Settings > Allowed Sender IDs
2. Click on Verify Number tab.
2. Enter Your Number into the field, and click send code.
3. A verification code will be sent to Your Number, once received enter the Verification Code in the next field
3. Click Verify & Save.
Tip: You can delete a Sender ID on your account by clicking on the ellipsis icon (⋮) then Delete.