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  5. Why can’t SMS recipients respond to messages sent using my ‘company name’ (Alphanumeric sender ID)?
Last updated 362 days ago

Why can’t SMS recipients respond to messages sent using my ‘company name’ (Alphanumeric sender ID)?

For a phone to send a response (reply) to a message, it needs a mobile number to respond to. When you send messages with an alphanumeric sender ID, the receiving phone does not have a mobile number to reply to, and therefore it cannot establish two-way SMS.

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