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Last updated 40 days ago

Number Porting – Keeping your existing Virtual Number

Number Porting to or from the Edgility Platform

We understand the importance of consistency for the purpose of maintaining credibility; especially when it comes to mobile communication.

If you currently have a Virtual Number with another provider, we are able to take your number and move it directly to our network -this process is called “number porting”. We are able to port phone numbers from most Australian providers to our network by submitting the below application.

NOTE: Virtual Number Porting is only available for Australian Virtual Numbers.


How do I port my number to Edgility?

Have your existing Virtual Number provider complete the Porting Application Form below. Once completed and returned to you, submit the completed application to support@edgility.com.au.

The support team will raise a porting ticket with the carrier on your behalf and keep you informed its process.

NOTE: To ensure the correct account number/Bind ID details are submitted, have your existing provider complete the form. Incorrectly submitted applications can delay the already lengthy porting process. The porting process can take up to 5 weeks to complete depending on the carrier and their porting queue.

Download Porting Application Form

Submit your completed Porting Application to support@edgility.com.au


What happens next?

Your Virtual Number should stay active with the existing provider right until porting takes place – the actual offline period is normally 2-4 days.

You will be notified once the carrier has completed porting and the number is provisioned to our network


Are there any fees?

There is a one-off fee of $50 (per number) associated with porting. After the number has been provisioned to our network, regular monthly Virtual Number charges apply.

How do I port my Virtual Number out?

Simply send an email to support@edgility.com.au requesting the release of your Virtual Number to another third-party provider.

The support team will supply you with the Virtual Number Bind ID – which can be given to your new provider to facilitate the porting process for you.

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