Support | Edgility
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Sending SMS to a mobile number
Edgility allows numbers to be entered individually or you can copy + paste a list of numbers. 1. Navigate to Send SMS. 2. Enter a Campaign Name (optional). Tip: Using the Campaign Name option is great when sending frequently.…
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Sending SMS from your Virtual Number
Once you have set up your Virtual Number and optional Keywords, you are ready to start sending. 1. Navigate to Send SMS. 2. Enter a Campaign Name (optional). Tip: Using the Campaign Name option is great when sending…
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SMS Chat
SMS chat allows you to view all outbound and inbound SMS in a conversation thread, so you can continue the conversation in real time. You can access the SMS chat from…
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SMS Length and Message Parts
This link helps you calculate how many characters you can send in an SMS: http://smscharactercount.com When composing your SMS, there are 2 types of characters you can use: Standard characters – those…
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Templates
Setting up commonly used messages as templates in your account, will save you time and can help in avoiding typing errors. Here’s how it’s done; Navigate to Send SMS > Templates To create a new…
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Understanding Delivery Status of an SMS
Understanding the Delivery Status of an SMS Every message you send through Edgility is given a delivery status, which updates as the message moves from your account, to the carrier, and…
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Understanding your Sender ID options
By definition, the Sender ID is the mobile number or name that an SMS message is sent from. Before selecting a Sender ID for your SMS, you should consider whether or not…
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Unicode
Copying and pasting your message into the platform, rather than typing your message from scratch, can often result in UNICODE in your message. Punctuation (in particular) can result in adding these invisible…
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Adjusting your timezone for scheduled SMS & reports
In order to ensure that your scheduled messages are dispatched at your local time, it is imperative to set your account Timezone. To set your account timezone, go to; 1. Settings > Profile &…
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API Keys
Edgility allows you to send messages through an API in addition to the Platform. In order to use the API you need to create a set of API Keys to use as credentials when making a…