Support | Edgility

Short Links Reporting

The Short Link Report gives you insight into how recipients engage with the links in your messages. By tracking link clicks, you can see how effective your SMS campaigns are at driving action…

Short URLs

Short URLs and Click Tracking Enabling this option will automatically replace any long URLs in the content of your messages with a unique short link and provide basic click-through stats. Enable Short…

Web Chat

The touchSMS Web Chat SMS integration will allow you to connect with website visitors through SMS, enabling real-time conversations and continued engagement beyond the website session. How It Works User Initiates Chat:…

Inbound SMS Workflows

Introduction to Inbound SMS Workflows Inbound SMS workflows allow businesses to automate actions based on incoming text messages. By setting up predefined conditions and actions, businesses can streamline communication, improve response times,…

3CX

3cx Configuration Guide Go to 3cx instance as admin, then to “Admin” in the sidebar. Select “Voice and Chat” then add trunk Fill out the form with the following info: Name: Edgility…

Microsoft Power Automate

SMS for Microsoft Power Automate – Setup and User Guide This integration makes adding SMS to your workflow in Power Automate incredibly simple. Let’s do it. NOTE: To maximise your feature experience,…

VoIPline Telecome

We’ve partnered with VoIPline to connect SMS to their Voice Virtual Numbers. Along with making and receiving voice calls, you can now harness the power of Edgility and its integrations on the…

Cost Centres

Cost Centres allow you to categorise internal user profiles into groups or departments and view reporting activity based on these categories. To set up a cost centre, simply navigate to MANAGEMENT >…

Manage Users and Permissions

NOTE: Only users with Admin permissions can create, modify or delete users on your account. Creating new or editing existing users can be executed in minutes. It all happens in Management – User…

Management