Support | Edgility
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Will I receive a tax invoice?
Yes. Edgility issues tax invoices at the beginning of each month for services and usage from the previous month. Invoices are automatically sent to the billing email address associated with your account,…
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What pricing & payment options are available?
Edgility offers a range of flexible pricing plans designed to suit businesses of all sizes, from small teams through to large organisations and resellers. To view our current pricing options and plan…
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How does an Edgility free trial work?
If you’re considering Edgility for your business, you can start with a completely obligation-free free trial to explore the platform and determine whether it’s the right fit for your organisation. Getting Started…
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Spam Compliance
Stay compliant. Keep up to date with Spam and Opt-out compliance.
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SMS Length and Message Parts
SMS Length and Message Parts When creating an SMS message, it’s important to understand how message length is calculated and how it affects billing and delivery. Although SMS messages have character limits,…
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Why can’t SMS recipients respond to messages sent using my ‘company name’ (Alphanumeric sender ID)?
If your SMS messages are sent using your company name instead of a phone number, recipients will not be able to reply to those messages. Unlike a mobile number or virtual number,…
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Does Edgility support international messaging?
Yes. Edgility supports sending SMS messages to mobile numbers in multiple countries worldwide, provided the destination country is supported by our messaging network and the mobile number is entered in a valid…
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What format do my mobile numbers need to be in?
To ensure your SMS messages are delivered successfully, mobile numbers should be stored in the correct international format whenever possible. International Number Format The recommended format is: [Country Code][Mobile Number] When converting…
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Can we use our ‘Company Name’ as a Sender ID?
Yes, these custom Sender IDs are referred to as Alphanumeric or Alpha Sender IDs. Use a Custom Sender ID – No Replies An Alpha Sender ID is a branded sender name (e.g.…
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Why can’t I log into my account?
Here are some suggestions as to why you might be experiencing difficulty logging into your Edgility account: Ensure that you’re using the correct username and password and that the caps lock is turned off.…