Support | Edgility
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What is the difference between Total Messages, Total Parts and Total Costs in Overview Report?
When viewing reports we display Total Messages, Total Parts and Total Cost in units: Total Messages The number of recipients messages have been sent to within the specified date range. One message…
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How do I download a report of my message logs?
You can export a log report of messages sent and received by completing the following steps: Go to Reports > Detailed Reports Select the relevant date range by clicking on the start &…
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How far back does reporting go?
Even though reports default to the last 30 days, you can still view up to 24 months of data in the Reports section of the Edgility Platform. To report on previous messages,…
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Avoid Sending Spam
How to comply If you plan to send marketing messages or emails, you must first have permission from the person who will receive them. Even if someone else is sending out your…
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Understanding Opt-outs
Once you have permission from your recipient to send them marketing or promotional material via SMS (permission can be in the form of membership, sign up or opt-in), you must provide them…
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Spam and Opt-out Resources
The SMS landscape is regulated to ensure customers are free to determine who can and cannot contact them, withdraw their consent to receiving contact or messages at any time and to ensure…
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Who do I contact if I have questions about my invoices?
If you have any questions, or if there’s anything else we can help you with, please contact your Edgility Account Manager or Edgility Accounts team on accounts@edgility.com.au
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Where can I find my subscription package information?
If you’re an Account Administrator, there are two easy ways to view your Edgility subscription package details. Option 1: Customer Lounge The Customer Lounge provides a convenient overview of your account and…
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How do I cancel my Virtual Number?
If you no longer require a Virtual Number, you do not need to close your entire Edgility account. Virtual Numbers can be cancelled individually from within the platform. To Cancel a Virtual…
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How do I delete or close my account?
Once your account closure request has been processed, the account will be scheduled for cancellation. Please note that Edgility invoices are issued at the beginning of each month for the previous month’s…