Please note that Edgility invoices are issued at the beginning of each month for the previous month’s usage and services. As a result, you may receive a final invoice in the month following your account cancellation or suspension if there were charges incurred during your final billing period.

I Only Want to Cancel a Virtual Number

If you no longer require a Virtual Number, you do not need to close your entire Edgility account.

Virtual Numbers can be cancelled individually from within the platform.

To Cancel a Virtual Number

1. Log in to your Edgility account.
2. Navigate to Virtual Numbers.
3. Click the three dots (⋮) next to the Virtual Number you wish to cancel.
4. Select Cancel Subscription.

Once cancelled:

• The Virtual Number will remain active on your account for the remainder of the current calendar month.
• The subscription will not renew into the next billing period.
• The number will automatically be removed from your account at the end of the month.

This option is ideal if you no longer need a specific number but wish to continue using the rest of your Edgility services.

Need Assistance?

If you’re unsure whether you should cancel a Virtual Number or close your entire account, please contact our team at accounts@edgility.com.au and we’ll be happy to help.