User Guide

• Contacts
  • Importing Contacts using .csv or .xlsx file
  • Creating Contacts Manually
  • Create and Manage Contacts Groups
  • Adding Contacts to a Group
  • Contacts & Campaign Settings
• Sending MMS
• Email to SMS
  • Sending Email to SMS
  • Registering an Email to SMS address
  • Enabling Email to SMS
• Inbound SMS
  • Two way SMS – Enabling Replies
  • SMS Chat
  • SMS Chat – Filter inbound to Virtual Number
  • Inbound SMS Notifications – SMS Chat
  • Inbound SMS Notifications – Email
• Integrations
  • 3CX
  • ActiveCampaign
  • HubSpot
  • Integrate SMS in L J Hooker MOVE
  • Microsoft Entra ID/Azure Active Directory Tenant ID Submission Form for SSO Provisioning
  • Okta SSO
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Outlook – Get Add-ins not appearing or greyed out
  • Microsoft Teams
  • Slack
  • Zapier
  • Edgility Azure SSO Configuration
  • VoIPline Telecome
  • Microsoft Power Automate
• Legislation
  • Changes to Sender ID Legislation in Australia
  • Spam and Opt out Resources
  • Mobile Marketing Legislation – Australia
  • Mobile Marketing Legislation – New Zealand
• Opt outs
  • Opt outs
  • Reply to Opt Out
  • Opt Out Link
  • Managing Opt Outs
  • Importing Opt Out Numbers
  • Enabling Opt Out by Reply
• Reports
  • What information is visible in Reports?
  • Understanding Delivery Status of an SMS
  • Detailed Reports View
  • Campaign Reports View
  • Virtual Number filtered Report
  • Exporting or Downloading Reports
• Sending SMS
  • Campaign Delivery Tools – Schedule & Stagger Campaign
  • MMS
  • Unicode
  • Understanding your Sender ID options
  • Understanding Delivery Status of an SMS
  • Templates
  • SMS Length and Message Parts
  • SMS Chat
  • Sending SMS from your Virtual Number
  • Sending SMS to a mobile number
  • Sending SMS to a Group
  • Sending SMS to a Contact
  • Scheduling Messages
  • Merge SMS – Import a File with Recipients
  • International Sending Parameters
  • Enter or Copy and Past Recipient Numbers
  • Enabling Opt out by Reply
• Settings
  • API Settings
  • Profile & Settings – Contact & Campaign Settings
  • Profile & Settings – Notifications
  • Profile & Settings – SMS Settings
  • Profile & Settings – Two Factor
  • Email to SMS
  • Profile & Settings – Account Details
  • Default Sending Country
  • API Keys
  • Sender IDs
  • Adjusting your timezone for scheduled SMS & reports
• Virtual Numbers
  • Number Porting – Keeping your existing Virtual Number
  • Virtual Numbers – Assignment And Charges
  • What is a Virtual Number?
  • Virtual Number Settings
  • Setting up Keywords
  • Filter to View Inbound SMS to a Virtual Number in SMS Chat
• Management
  • Manage Users and Permissions
  • Cost Centres