Inbound SMS Notifications – SMS Chat

When you have received a reply to your (Two Way) SMS, it will appear in the SMS Chat and a notification sent to your email if you have this function enabled. There is also a green dynamic notification badge that will appear in the main menu and the SMS Chat shortcut at the top of each page of the platform when an inbound SMS is received.

 

Using the SMS Chat Shortcut;

1. Replies will be displayed as a badge on your SMS Chat shortcut at the top of each page of the platform.

2. When you click on the SMS Chat shortcut, SMS Chat will open.

NOTE: Recipients replying with an Opt Out Keyword eg. STOP will automatically be added to your Opt Outs list and removed from any future campaigns. You will also see their response in SMS Chat thread.